FAQ

Yes. We provide preventive-maintenance guidance, replacement-part coordination and technical assistance throughout the equipment lifecycle. Warranty coverage varies by product and is defined in the official quotation, sales agreement or warranty document.

Yes. DentCorex provides remote diagnosis, calibration assistance, software support, CAM optimization and production troubleshooting. Customers should provide the machine model, serial number, error details, photographs or videos and a clear explanation of the issue.

Training may include machine operation, calibration, tool management, material loading, CAM preparation, routine cleaning and basic troubleshooting. The program can be adjusted according to the operator’s experience and production requirements.

Customers receive site requirements covering electrical power, compressed air, dust extraction, network access, workspace and environmental conditions. Preparing these requirements in advance helps ensure a safe and efficient installation.

Yes. Installation can be provided remotely or on-site depending on the equipment, customer location and selected service package. The installation scope and any travel-related costs are confirmed before the order is finalized.